In such competitive environment, the customer service is yet a key success factor to organizations.

Description
Participants master the challenges of an efficient customer service department. They develop relational skills that are essential to manage clients (internal land external).

Learning objectives
Develop and implement a practical and efficient customer service plan
• Identifying critical success factors
• Identifying the targeted market
• Managing the customer relationship
• Building and managing the follow-up tools


Course duration
• In house seminar: 2 days.

Detailed course content

Customer Services