Managing efficiently conflicts will help you build healthy working relationships!

Description
You will develop essential negotiation skills for a winning conflict management.

Learning objectives
Identifying conflicts
• Defining nature and origin of conflicts
• Understanding the “win-win negotiation” principles
Managing efficiently conflicts: negotiation
• Applying appropriate strategies (efficient negotiation)
• Mastering the concepts of efficient communication

Course duration
• In house seminar: 2 days.

Detailed course content

Maganing conflicts and negociation