Description
Develop the abilities required to respond adequately to internal and external interlocutors.

Learning objectives
• Use a professional approach and apply proven techniques.
• Learn how to use the basic principles of effective communication.
• Project a professional image by using basic techniques to put a call on hold, transfer a call, finish a call, take a message, etc.
• Practice techniques through videotaped simulations and workshops.

Course duration
• In house seminar: 2 days.

Detailed course content

Telephone Interface